Shipping policy

Shipping Policy

Shipment processing times

Processing Time is 2-4 working days before dispatch. Please note that during high-volume periods, processing time may take longer than usual.

Delivery
Products are delivered to the address provided by you and in the manner outlined in the order summary, addresses cannot be changed if an incorrect one is provided.

Upon delivery, please check the content and report any issues promptly using the contact details provided in this document or as outlined in the delivery note. If the parcel appears visibly damaged, you may refuse to accept it.

We are not liable for delivery errors due to incorrect or incomplete information provided by you during the purchasing process nor for any damage or delays after delivery to a carrier organized by you and not offered or recommended by us.

Delivery times

Standard shipping is Tracked48 by Royal Mail, this can take 2 working days after dispatch. 

Upgrade your order to Tracked24 which can take 1 working day after dispatch. 

International Orders

Royal Mail or UPS will be used and can take 5-20 working days after dispatch to arrive.

If the goods are not received or collected at the time or within the period specified, they will be returned to us. 

Once your order has been shipped, you will receive an email with a tracking number. You can track your order using the tracking number on the carrier’s website.

Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Cosy is not responsible for these charges if they are applied and are your responsibility as the customer.